Payment

We accept Visa, Mastercard, American Express and PayPal.

In some instances, we will send a direct invoice for bank transfer payment.

Your payment will be processed immediately upon ordering.

Receipt of Order Confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence.  If you do not receive this email please contact info@wooldridgeinteriors.com, so that we may investigate and confirm that your order has been placed successfully.

Pricing

Prices include VAT at 20% and exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT.

Delivery Information

Covid-19 Update – Our delivery services remain operational, with new precautions to keep you and our team members safe. We are committed to getting your orders to you as quickly and safely as possible, but please bear in mind there may be short delivery delays.

Local Delivery (Isle of Wight only)

We are based on the Isle of Wight, Local delivery on the Isle of Wight – 3 to 5 working days.

Standard delivery – £4.95 Up to 10 working days.

Heavy Delivery – Please email or telephone for a delivery quotation. info@wooldridgeinteriors.co.uk or 01983 300620

After you have placed an order, you will receive an email confirmation.  We will contact you as soon as possible to arrange delivery (when all items are in stock).

If you are unable to accept delivery on the agreed date, we reserve the right to charge you further for any additional deliveries.

Mainland UK Delivery

For mainland UK deliveries, Scotland, and other UK islands except the Isle of Wight please contact us via email or telephone before placing your order, we cannot deliver some items and breakable items cannot be guaranteed. info@wooldridgeinteriors.co.uk or 01983 300620

Orders to Mainland UK, Scotland and other UK islands will be delivered via Hermes. A signature is required upon receipt.

Heavy Delivery – Please email or telephone for a delivery quotation for all areas of the UK including the Isle of Wight.

After you have placed an order, we will contact you as soon as possible to arrange delivery (when all items are in stock).

You will then receive an email confirming your delivery day.

Orders will be delivered via a nominated carrier. A signature is required upon receipt. If you are unable to accept delivery on the agreed date, we reserve the right to charge you further for any additional deliveries.

Cancellation

If you wish to cancel your order prior to despatch of goods please email info@wooldridgeinteriors.co.uk  or phone us on 01983 300620

 Availability

All items are subject to availability.

We will inform you as soon as possible if goods you have ordered are not available.

Product Information

Wooldridge Interiors takes the utmost care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.

We do our very best to ensure that all items you see are as close as possible to the photographs shown, however, not all items are mass-produced, and many of them are either handmade from natural materials or hand-finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the skill and craftsmanship required to make such high-quality products.

Measurements

It is exciting to order new items for your home, it is vital that you take accurate room measurements and design the space so that you can ensure that there is sufficient space for your furniture to function well.

It is the responsibility of the customer to ensure that the furniture ordered will pass freely into the room of choice, to also provide a safe & reasonable means of access from the public highway to the delivery destination. Please ensure you take into account all relevant measurements of entrances, stairways etc. Please double check that items you are ordering fit your space and will go in through doorways, etc.

Items cannot be accepted back into stock.

You should also take precautions to protect your property at point of delivery & so avoid accidental damage i.e. cover floors/carpets & remove breakable items such as pictures or ornaments.

Trade Sales

If you are a professional residential or commercial interior designer, interior stylist, architect, show home designer or property developer that works with homeowners, we encourage you to contact us regarding a trade discount on all our products.

At least two of the following documents will be required to support your request for the trade discount:

• Company registration number
• VAT registration number
• At least two trade references (interior or building related)
• Evidence of valid membership of a major design organisation (e.g. BIID, SBID, RIBA)

Trade discount is subject to availability and exclusions may apply.

Email info@wooldridgeinteriors.co.uk  or phone us on 01983 300620 for more details.